Voice AI
Multilingual Call Center AI
Client
GlobalConnect Services
Project Type
Call Center AI
Project Date
May 2025
Project Overview
Voice AI system for automated customer service in 20+ languages
Project Overview
We deployed a state-of-the-art voice AI system that handles customer service calls in over 20 languages, providing natural conversations and resolving issues without human intervention in most cases.
Voice Capabilities
- Real-time language detection
- Natural conversation flow
- Emotion recognition and response
- Complex query resolution
- Seamless agent handoff
- Call transcription and analytics
Call Center Transformation
Handling 1M+ calls monthly with 75% first-call resolution, 85% customer satisfaction, and $5M annual cost savings.
Project Duration
🏢 EnterpriseTechnologies Used
Python
Google Cloud Speech
Amazon Connect
TensorFlow
Kubernetes
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