Customer Service AI Assistant
AI Chatbots

Customer Service AI Assistant

Client

GlobalRetail Inc

Project Type

AI Chatbot

Project Date

Mar 2025

Project Overview

Multilingual AI chatbot for 24/7 customer support with natural language understanding

Project Overview

We developed an advanced AI chatbot that provides intelligent customer support across multiple languages and channels. The bot uses natural language processing to understand customer queries and provide accurate, contextual responses.

Key Capabilities

  • Support for 15+ languages
  • Integration with CRM and ticketing systems
  • Sentiment analysis and emotion detection
  • Seamless handoff to human agents
  • Self-learning capabilities
  • Voice and text support

Results

The AI assistant handles 80% of customer queries automatically, reducing response time by 90% and improving customer satisfaction scores by 45%.

Project Duration

🏢 Enterprise

Technologies Used

Python TensorFlow RASA DialogFlow AWS Lex Node.js

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